Day Two Agenda
Thursday 8th September, 2011

8.30
Welcome, coffee & networking
9.00
Welcome remarks from the chair
Robert Wells
Australian Primary Healthcare Research Institute, ANU &
Menzies Centre for Health Policy, ANU
Reporting the right information
9.10
Reporting performance back to the community

  • How much does the consumer need to know and what do they need to know?
  • Increasing transparency for accountability in the eyes of the consumer
Carol Bennett
Chief Executive Officer
Consumers Health Forum of Australia
9.50
The importance of reporting to the community in a regional health service

  • Delivering services across acute, primary and aged care
  • Reporting as a 'community health service'
  • Involving the community in planning and quality
Belinda Westlake
Manager, Information, Quality & Risk
Moyne Health Services, VIC &
President
Victorian Healthcare Quality Association
Toward more patient centred indicators
10.30
Measuring patient satisfaction using the National Patient Experience Survey

  • Overview
  • Use of data: policy perspectives
  • Evolution of annual surveys from 2009 to present
  • Survey content
  • Results from the 2009 survey
Guinevere Hunt
Assistant Director, Health & Disability Section
Australian Bureau of Statistics
11.10
Morning tea & networking
11.40
Patient and carer experience – are we really listening?

  • How do we listen to patients and carers?
  • What do patients and carers tell us about our services?
  • Hear stories about some successful (and not so successful) attempts to improve patient and carer experience
Jane Gray
Director of Innovation Support
Hunter New England Local Health District, NSW
12.20
Consumers evaluating health service performance

  • Use of multiple methods to capture different perspectives
  • Benefits and limitation of each
  • What have we learned and where to next?
Jo Bourke
Director, Governance
Barwon Health, VIC
Dr Stephen Gil
Research Officer
Barwon Health, VIC
1.00
Networking lunch
2.00
Measuring patient-centred care in cancer patients

  • Perceptions of quality of care amongst cancer patients
Laureate Professor Rob Sanson-Fisher AO
Director
Priority Research Centre for Health Behaviour
University of Newcastle
Connecting information to practice
2.40
CASE STUDY
Using linked data sets & improvement methods to drive change

  • Linking state-based data to local clinical process improvement
  • Designing targeted interventions
  • Demonstrating large scale improvements
Bernie Harrison
Director, Clinical Leadership, Development and Training
Clinical Excellence Commission, NSW
3.20
Afternoon tea & networking
3.50
The role of patient feedback in hospital improvement processes
Laureate Professor Rob Sanson-Fisher AO
Director
Priority Research Centre for Health Behaviour
University of Newcastle
Jane Gray
Director of Innovation Support
Hunter New England Local Health District, NSW
Carol Bennett
Chief Executive Officer
Consumers Health Forum of Australia
4.30
Roundtable discussions
Delegates will break into groups to discuss the key challenges addressed over the course of the conference
5.10
Closing remarks from the chair & close of conference

View agenda day one